User Researcher

Contract (LtdCo or PAYE)
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Start: ASAP
Duration: 6 months + extensions
Workload: 100%
Rate: Market
IR35: Outside


Delivering the best user experience possible. To as many people as possible. In as many moments as possible. That’s what the Experience team is all about. We use our deep understanding of consumer expectations to enrich the lives of millions of our users all over the world, bringing the music and audio they love to the devices, apps and platforms they use every day. Know what our users want? Join us and help us give it to them.

We are looking for a User Researcher to join our insight team. To help us drive and support evidence-based design and product decisions throughout our product development process.

Job brief

We are seeking a User Researcher for a contract opportunity with our media client's London office. As part of the team, you will work with multiple methods to deliver to a fast paced and innovative team as we build the world’s best streaming service. You will help the team to gain a deep understanding of music and listening needs. Furthermore, you will work closely with data scientists to identify and understand audiences and define success metrics for our products. Above all, your work will impact the way the world experiences music and podcasts.

Key responsibilities

  • Define, plan, and conduct user research
  • Deliver compelling and timely insights to the product and design teams
  • Facilitate evidence-based product and design decisions
  • Develop and innovate on our mixed-methods user research practice
  • Take a holistic view of our understanding of our users and their behaviour, and proactively identify gaps and opportunities for new research
  • Work as part of a cross-functional team of product, tech, design and user research that foster a culture of impact and performance to propel our client's user growth
  • Establish and maintain a culture of rigour and data curiosity to drive tangible business impact

Vital skills

  • You have extensive experience in a research role at a consumer-focused company
  • You have a degree in Human Computer Interaction, Psychology, Social Science, or a related field
  • You have broad experience of qualitative research methods
  • You are comfortable planning, scoping, conducting, analysing and communicating research
  • You are familiar with quantitative research methods, comfortable with metrics and A/B tests, and are able to synthesise quantitative data with qualitative user research
  • You are a phenomenal storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders
  • You enjoy collaborative work in a dynamic, data-driven, creative environment
  • You are a seasoned professional who can mentor others from a position of authority
  • You are a specialist in a wide range of methods, to a high standard of rigour
  • You are a highly motivated and flexible individual with the ability to lead cross-functional teams and drive projects to successful and timely delivery
  • You thrive in a dynamic environment and are able to execute with autonomy

Nice to have

  • Based in London
  • Done usability tests for mobile apps

Additional information

  • Remote status

    Flexible remote

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!


SW1E 6AS London Directions +44 330 223 2470‬

Workplace & Culture

As a firm, we aim to be the best example of what we advise to our clients. We value colleagues who are creative, energetic, intelligent, trustworthy and humble in both their thoughts and actions. Our culture fosters an environment that allows us to influence our colleagues and teams across the entire company, while carving out our own individual career path and future. Our work is a fast-paced, rewarding, never boring and often fun; and we’ve only just started.

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