We are seeking an experienced IT Support Technician for our high-profile media client in London to give the Internal IT support team the boost it needs to scale its support operations with the growth of the company.

The client boasts a dynamic distributed workforce that stretches the globe and uses primarily Apple devices with a mix of Windows and Linux laptops as well as various mobile devices. A wide range of SaaS solutions, that constantly evolve, help improve productivity and you'll be at the forefront of supporting the user IT needs to ensure they are contributing to the company's mission.

Main duties and deliverables

• Provide exceptional customer service to our global workers working from anywhere
• Be our client's representative in their IT Bars and other support channels
  
• Manage incoming requests and give personal and remote support on hardware and software problems to fellow employees
  
• Maintain printers, meeting room technology and other IT related equipment in offices
  
• Administration and support of i.e Google Workspace, JAMF and centralised user management (LDAP)
  
• Collaborate closely with other teams to make sure alignment remains on a global scale within the IT Support area
  
• Continuously work with updating support documentation
  
• Participate in the onboarding for new employees
  
• Support senior colleagues in preparations and execution of vendor engagements
• Participate in some IT support improvement initiatives
  
• On-call service will be included in the role
  

Personal attributes

• Flexible on working location
• Self-managing and understands the requirements of working virtually
• A craftsmanship approach to own work

Key experience and qualifications required

• APPLE and GOOGLE experience is a must
• You have 1-2 years of experience working in a helpdesk environment
  
• You have experience in supporting macOS and Windows based systems and love to give personal, customer focused support to help Spotifiers solve technical problems
  
• You are familiar with client and software deployment solutions
  
• You have some experience of using Terminal
• You exhibit a growth mindset and are a curious person and a fast learner. You enjoy diving into new technologies and tools
  
• You are a patient troubleshooter. You may not have the answer, but you know how to find it
  
• You are a team player that actively collaborates with your team, and in other locations, to find solutions to problems
  
• You stand behind our client's values and live them to the fullest
  
• You are self-motivated and active with the ability to work independently
  
• You are dependable, have a sense of urgency and are able to meet deadlines
  
• You have communication and customer support skills, maintaining a professional demeanor at all levels of the business
  
• You follow and execute your development plan
  
• You are flexible and willing to adapt to fast and often occurring changes
  

Valuable experience and qualifications

• Experience of Jira

Working arrangements

Start ASAP, initially for 6 months.

Working Hours: 8am-5pm at the office in London

You must have an existing right to work in the United Kingdom without sponsorship in order to apply.